Australian High Commission
Kingdom of Tonga

Opportunities

  

AUSTRALIAN HIGH COMMISSION – NUKU’ALOFA

                                     Consular and Passports Officer

The Australian High Commission in Nuku’alofa invites applications for the position of Consular and Passports Officer.

About the role:

Under general direction the occupant will provide high quality consular and passport services to the Australian public and other citizens covered by relevant bilateral agreements.  They will also perform financial and administrative duties as directed. The position reports to the Senior Administration Officer and Consul

International or domestic travel is occasionally required to represent DFAT on consular and passport matters and to attend training.

This is a full-time position based in the Australian High Commission.

To discuss any aspects of the role, you can contact [email protected] or phone (+676) 20400.

Terms of employment:

The terms of employment will be in accordance with the Nuku’alofa – Locally Engaged Staff Terms and Conditions of Employment.  Employment will be offered on a permanent (on-going) contract basis at the LE3 broadband level with an annual salary range between TOP21,897 and TOP25,616 depending on experience.  Continued employment is subject to a successful completion of a six month probation period.

The Australian High Commission in Nuku’alofa offers a package that includes recreation and personal carer’s days, medical benefits, and superannuation contributions.

The Australian High Commission in Nuku’alofa will not be responsible for any costs incurred if applying for a Tongan visa, relocation costs, nor the return of the officer and family to their country of origin at the end of the contract.

How to apply:

A full copy of the Duty Statement and Requirements may be downloaded from our website www.tonga.embassy.gov.au; from our Facebook page, (Australia in Tonga)  through email by contacting the Australian High Commission via email – [email protected] or collected from the Australian High Commission reception.

Closing date for receipt of applications is 4.00 pm on Tuesday 15 March 2022. Applications should include

  • A covering letter (maximum one page);
  • A curriculum vitae (maximum three pages) which includes details of two referees, one of whom should be a current or recent manager; and
  • A written response addressing the qualifications and experience criteria (maximum 400 words)

Please submit your application either by email to [email protected] or in a hard copy addressed to HR Personnel – Job Vacancy and dropped off at the Australian High Commission in Nuku’alofa.

 Late or incomplete applications will not be taken into consideration.  We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Agency

DFAT

Position number

7375

Title

Consular and Passport Officer

Classification

LE3

Post /Section

Corporate

Reports to (title)

Senior Administration Officer and Consul

 

 

 

 

About the Department of Foreign Affairs and Trade (DFAT)

The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high quality overseas aid program and helping Australian travellers and Australians overseas.

The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests.

About the Position

Under general direction the occupant will provide high quality consular and passport services to the Australian public and other citizens covered by relevant bilateral agreements.  They will also perform financial and administrative duties as directed. The position reports to the Senior Administration Officer and Consul

The key responsibilities of the position include, but are not limited to:

  • Provide a range of passport services, including processing passport applications and conducting client interviews to Australian citizens in accordance with the Australian Passport Act
  • Meet Key Performance Indicators (KPI’s) set by the Australian Passports Office
  • Maintain stock levels of all passport related materials including application forms, travel documents and laminates and organise the destruction of processed dossiers as required
  • Provide consular assistance to Australian Citizens including the management, monitoring and reporting of consular cases in accordance with the Consular Operations and Policy Handbook
  • Establish and maintain good working relations with local authorities, hospitals, social services and other contacts as needed and ensure post’s network of contacts are current
  • Assist Consul in the preparation of the Crisis Action Plan
  • Execute notarial acts within Commonwealth guidelines
  • Operate consular and passports related databases, and maintain records and filing systems
  • Act as cashier in accordance with DFAT Financial Management Manual
  • Act as back-up Accountant
  • Liaise with Canberra and other Posts as required
  • Act as an electoral officer for federal and state elections
  • Manage reception including, answering incoming telephone and email enquiries and in person requests

                 Qualifications/Experience

  • Demonstrated experience in customer service and office administration
  • Excellent attention to detail, communication and interpersonal skills both in English and Tongan
  • Demonstrated ability to work productively as a member of a small team
  • Ability to prioritise workloads, maintain confidentiality and work effectively under pressure
  • Ability to interpret and apply legislation policy and legislation, operating under the Privacy Act